This notice explains how Vouchsafe uses your personal information. We follow UK data protection laws and the UK Digital Identity and Attributes Trust Framework.
Contact us:
Email: help@vouchsafe.id
DPO: jaye@vouchsafe.id (Data Protection Officer)
What we collect and why
We only collect the information we need for the following purposes:
Account setup and verification
- Personal: name, contact details, address, ID documents, account and security info
- Biometric: facial image for identity checks
Legal obligations and crime prevention
- Personal and biometric information may be used to meet legal duties and prevent fraud
Marketing (with your consent)
- Name and email to send you updates or offers
Recruitment
- CV details, ID, right-to-work, and criminal record checks
Customer service
- Contact info, call recordings, and case details if you contact support
We process some data using automated systems, e.g. for identity checks. You have the right to request a human review and object to decisions made this way.
Our legal basis
We use your data only when we have a legal reason:
- Consent – You agree after we explain clearly. You can withdraw it anytime.
- Contract – We need your data to provide our service.
- Legal duty – We’re required to process some data by law.
- Legitimate interest – We use your data to improve safety, prevent fraud, or support our services without harming your rights.
- Special category data – We process biometric data under UK GDPR Article 9(2)(g): processing is necessary for substantial public interest (fraud prevention and identity verification).
Where your data comes from
We collect data from:
- You
- Legal and regulatory bodies
- Public sources
- Credit reference and fraud prevention agencies
- Business customers using our service
Who we share it with
We only share your data with:
- Authorities if required by law
- Trusted third-party services (e.g. biometric providers, cloud services)
- Partners helping us deliver our services
If data is transferred outside the UK or EEA, we ensure safeguards are in place (such as standard contractual clauses or adequacy decisions).
How long we keep your data
- End users – Deleted up to 1 year after ID check (unless needed for fraud detection or legal reasons, in which case we may keep it for up to 6 years)
- Customers – Kept during our contract and for 1 year after, unless required longer by law
All data is deleted securely.
Your rights
You can:
- Ask for a copy of your data
- Ask us to correct or delete your data
- Object to how we use it
- Ask us to stop using it temporarily
- Ask us to move your data to another provider
- Object to automated decisions and ask for a human review
To exercise any of these rights, email us at help@vouchsafe.id.
Consent and understanding
Before we process your information, we explain:
- What data we collect and why
- Who it’s shared with (e.g. credit agencies)
- What happens if you don’t provide it
- How to withdraw consent
You’ll be asked to confirm you understand. We keep a record of this confirmation.
Complaints
If you’re worried about how we use your data, contact us at help@vouchsafe.id.
If you’re not happy with our reply, contact the UK regulator:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Helpline: 0303 123 1113
Website: ICO Complaint Form