How digital identity checks reduce overheads and boost efficiency
Jaye Hackett
If you’re still handling identity documents in person, through the post, or over email, this is for you.
Legacy identity checks slow you down. Manual processes – verifying paper documents, chasing applicants for additional evidence, and conducting in-person checks – drive up costs and take valuable time. Whether you’re handling thousands of users or just a few dozen, the overheads can add up quickly.
Digitising ID checks cuts costs, speeds things up, and reduces fraud. But more importantly, it takes the weight off your frontline teams, letting them focus on higher-value work.
Here’s how digitising identity checks can make a difference:
1. Stop wasting time on manual checks
If your staff are tied up reviewing documents or walking users through ID alternatives, it’s draining resources. And it’s not just edge cases – 1 in 5 adults in the UK don’t have a passport or driving licence, so these cases are more common than you think.
Digital workflows let users verify their identity quickly and securely, without needing your team to step in. That means less manual processing, fewer follow-ups, and more time saved.
2. Fewer drop-offs, more conversions
Identity checks that aren’t seamless drive people away. When users get stuck, they abandon the process, costing you applications and revenue.
Digital ID checks simplify things. Users can verify who they are in minutes – no paperwork, no in-person visits. And for harder cases, trusted referees, bank account checks, or document uploads help keep things moving.
3. Compliance without the headache
Manual checks are messy. Documents go missing, audit trails are incomplete, and things slip through the cracks. That’s a compliance risk you can’t ignore.
Automated workflows mean everything is logged, stored, and easy to retrieve. Reporting is simpler, and staying compliant feels far more manageable.
4. Fraud prevention built in
Fraudsters take advantage of paper processes. They’re easier to manipulate. Without the right checks, fake documents and stolen IDs can get through.
Digitising ID checks strengthens security. Features like biometric verification, document scanning, and background checks make it harder for fraud to succeed. And when legitimate users have an easier route, the incentive to cheat disappears.
Cost-effective for organisations of any size
Digital identity checks aren’t just for large organisations processing thousands of users. Smaller teams handling dozens of verifications can see just as much benefit.
Automating even a handful of manual checks saves valuable time and reduces the risk of human error, making it an efficient solution at any scale.
Real-world results
We’ve seen this first-hand. Vouchsafe has helped organisations like the Scottish Government and Carefree move from paper-heavy processes to digital-first workflows. Lower overheads, faster identity checks, and smoother operations.
Whether you handle a handful of checks or thousands, if you’re ready to move away from manual ID processes, get in touch.
