This notice explains how we handle your personal information.
Email: privacy@vouchsafe.id
What information we collect and why
We collect and use the following information to manage your account:
- Personal Information: Names, contact details, addresses, account details, security information, and marketing preferences.
- Biometric Information: Used to identify individuals
We also collect and use information for crime prevention and legal purposes:
- Personal Information: Names, contact details, account records, video recordings in private areas, financial information, ID document scans, and biometric data.
- Marketing and Updates: Names and contact details for sending updates or marketing materials.
- Legal Compliance: Names, contact details, ID documents, and any other required information.
- Recruitment: Contact details, date of birth, National Insurance number, ID copies, employment history, education history, right-to-work information, criminal records, and security clearance details.
- Customer Service: Names, contact details, payment details, account information, purchase history, call recordings, photographs, investigation details, and correspondence.
Legal basis for using your information
We collect and use your personal information on these legal grounds:
- Consent: You have given us permission after we explained everything. You can withdraw your consent at any time.
- Contract: We need the information to enter into or carry out a contract with you.
- Legal Obligation: We must collect or use your information to comply with the law.
- Legitimate Interests: We collect or use your information because it benefits you, us, or others without causing harm.
Where we get your information
We obtain your personal information from:
- Directly from you
- Regulatory authorities
- Legal professionals (courts, solicitors)
- Debt collection agencies
- Public sources
- Credit reference agencies
- Suppliers and service providers
How long we keep your information
- End User Data: Deleted up to 1 year after verification depending on the needs of the client organisation, unless needed longer for legal reasons. In the event that a fraudulent attempt has been made, data will be retained for a minimum of 6 years.
- Customer Data: Kept for the duration of our contract and 1 year after termination, unless required longer by law.
All data is deleted securely according to legal standards.
Who we share your information with
We share your information with organisations we are legally required to share with.
How to complain
If you have concerns about how we use your data, please contact us at the email above. If you are not satisfied with our response, you can complain to the ICO at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: ICO Complaint Form