A new way to accept any photo ID with Vouchsafe
Jaye Hackett
Most verification systems only recognise a handful of the most common ID types. If a user presents something different, they’re turned away or pushed into a slow, manual process by email, in person or even by post.
That’s frustrating for them and expensive for you.
Vouchsafe now solves this with unfamiliar photo ID.
Any ID, without the roadblocks
With this setting, you can accept any kind of photo ID, even ones we’ve never seen before. Bus passes, student cards, blue badges, carer cards; anything that could reasonably serve as proof of identity.
It means more people can get through your flow, instead of being excluded because their document isn’t on a predefined list.
That’s also a major advantage in the fight against ID poverty; the 11 million people in the UK who don’t have passports or driving licences.
You stay in control
Every case is sent to you for review. Nothing is automatically accepted. Vouchsafe still runs its standard checks:
- Basic quality and authenticity checks
- Confirming the photo matches the user
- Extracting required information
You then decide whether to accept the ID. You can also combine this with supporting documents or background checks to control risk.
Why it matters
- No more manual workarounds: Keep the process online and benefit from our GDPR-compliant audit trail and automatic reminders, so there’s no need to chase people over email.
- Better user experience: People with less common ID types get a fair chance to prove who they are.
- Fraud controls stay intact: You hold the final say on what gets accepted.
Try it today
Team admins can switch this on in any verification flow. Just open your Photo ID step, tick Accept unfamiliar photo ID, and publish your changes.
Want to learn more about how this could help your organisation? Contact chloe@vouchsafe.id.
